Question 1

Goodwill Policy & Disclaimer on Confidentiality

Accepted Answer

Confidentiality Commitment:
We recognize that the trust you place in us is paramount. Any personal, travel-related, or payment information shared with us will be kept strictly confidential. We adhere to industry-leading practices to protect your data and ensure that it is used exclusively for the purpose of fulfilling your travel needs.
What We Do with Your Information:
 • Use it solely for the processing of travel arrangements, including bookings, accommodations, transportation, and related services.
 • Store it securely in compliance with applicable data protection laws.
 • Share it only with our trusted suppliers and partners who are directly involved in the provision of services, and only when necessary to fulfill your travel requests.
 • We will never sell or share your personal data with third parties for marketing purposes without your explicit consent.
Client Responsibility:
As a valued client, it is your responsibility to ensure that all details, policies, and restrictions regarding your travel arrangements are fully understood and agreed upon before any payment is made. We strongly encourage you to carefully review all provided documentation, including quotations, terms, and conditions, to ensure that you are properly informed about the services and any applicable restrictions.
By proceeding with your payment, you acknowledge and confirm that you have read, understood, and accepted all policies and terms as presented to you. If you choose to proceed with a payment, any disputes arising after this point will not be the responsibility of J&F Travellers Hub & Co. Inc.  to resolve. However, we will do our best to assist in finding a fair resolution as a gesture of goodwill.
Your Rights:
You have the right to access, modify, and request the deletion of your personal data at any time. Should you have any concerns regarding the confidentiality of your information or wish to exercise these rights, please contact us directly.
Limitations:
While we take every possible measure to protect your data, please note that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security and encourage clients to take reasonable precautions when sharing sensitive information.
By using our services, you acknowledge and consent to our confidentiality practices and the responsibilities outlined above. If you have any questions or concerns, please don’t hesitate to reach out to us.

Question 2

Where is your office located?

Accepted Answer

We are located at Unit 101-128 James Ave , Winnipeg, Manitoba, Canada.  
Landmark - Behind the Centennial Concert Hall

Question 3

How can I get urgent assistance for my upcoming travel?

Accepted Answer

For urgent assistance with travel within the next month, please text 'URGENT' along with your travel date and contact name to 204-898-7491. Our agent will promptly assist you.

Question 4

What holiday packages do you offer?

Accepted Answer

Yes, we offer a variety of holiday packages including family all-inclusive deals, staycations, and special airfare deals. For the latest updates, visit our Facebook page or email us at reservation@jftravellershub.com.

Question 5

Can I get a refund if I change my mind after booking?

Accepted Answer

Yes, we offer refunds except for non-refundable deposits and packages. Our standard processing time for refunds is 30 days, though it may be shorter depending on our suppliers' policies and the payment method used. All relevant policies and restrictions are outlined in the initial quotation provided before any payment is made. Please review these policies carefully to ensure you are fully informed.

Question 6

Are flexible payment options like installment plans available?

Accepted Answer

Yes, we offer flexible payment options including installment and layaway plans.

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